Acceptance of terms
By accessing this website or using the services of Nova Water Transport LLC, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.
Our services
Nova Water Transport LLC provides professional water tanker supply services throughout Dubai, including drinking water, sweet water, construction water, commercial water, industrial water and swimming pool filling services.
Quotations and pricing
- All quotations are provided based on the information supplied by the customer
- Prices may vary depending on delivery location, tanker capacity, urgency and service requirements
- Quotes are valid only for the period specified by Nova Water Transport LLC
- Additional charges may apply for changes requested after confirmation
Orders and payments
Orders are confirmed only after acceptance by Nova Water Transport LLC. Payment terms may vary depending on the service requested, customer account status and agreed business arrangements.
- Payment may be required before or upon delivery
- Corporate customers may receive approved credit terms
- Late payments may result in delayed or suspended services
- Invoices must be settled according to the agreed payment schedule
Customer responsibilities
Customers are responsible for providing accurate information when requesting our services.
- Provide the correct delivery location
- Ensure safe and legal access for our tanker vehicles
- Provide accurate contact details
- Inform us of any delivery restrictions before confirmation
- Ensure someone is available to receive the delivery when required
Delivery terms
While we strive to deliver all orders on time, delivery schedules may occasionally be affected by traffic, weather conditions, road closures, government restrictions or other circumstances beyond our control.
Nova Water Transport LLC will make every reasonable effort to notify customers if delays occur.
Cancellation and refund policy
- Cancellation requests should be made as early as possible
- Orders already dispatched may not qualify for a refund
- Approved refunds will be processed using the original payment method where applicable
- Service-specific cancellation charges may apply
Limitation of liability
Nova Water Transport LLC shall not be liable for indirect, incidental or consequential damages arising from the use of our website or services. Our liability is limited to the value of the specific service provided where permitted by applicable law.
Intellectual property
All website content, including text, graphics, logos, images, icons and design elements, is the property of Nova Water Transport LLC unless otherwise stated. Unauthorised copying, reproduction, distribution or commercial use is prohibited without prior written permission.
Governing law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the competent courts of Dubai, UAE.